Refund Policy

At Byora, your satisfaction is our priority. If you receive a product with a manufacturing defect or are not satisfied with your purchase, you can request an exchange or refund according to the following conditions.

Timeframes

• Product dissatisfaction: up to 7 days from receipt.

• Manufacturing defect: up to 30 days from receipt.

• For visible damages (broken glass, missing pieces, scratches), notify us within 24 hours of delivery with photos or a video. After this period, damage will be considered misuse.

Return Conditions

• Products must be unused and in their original packaging with all accessories included.

• Returns will not be accepted if the item has been altered (e.g., bracelet links removed).

• Once received and inspected, customers may choose to:

  • Exchange it for another available product.

  • Receive a refund of the product value.

Shipping costs are non-refundable if the product is correct and in good condition.

Warranty
All products have a 30-day warranty from the date of receipt. To activate the warranty, provide a video up to 1 minute or clear photos showing the defect, along with the original packaging and visible label.

Important: Warranty does not cover:

• Cosmetic damage after purchase (broken screen, scratches, dents).

• Damage caused by liquids or humidity.

• Unauthorized repairs or modifications.

• Improper use of accessories.

• Normal wear and tear (scratches, oxidation, loss of shine, battery reduction, etc.).

• Stress tests (impacts, water exposure, excessive pressure).

Support
Byora does not provide technical service or authorized assistance. For warranty inquiries, contact: support@byorashop.com.